Let us walk alongside your journey.
Frequently Asked Questions
Are your services covered by insurance?
This depends on what your employer has added to your health benefits, most are though!
We advise each potential client to call their insurance provider and inquire about their coverage. Each person's plan can differ in coverage even for individuals working in the same company and/or with the same insurance company.
Our Counselling Therapists are approved providers for Veterans Affairs Canada, Medavie Blue cross, Canadian Armed Forces, Sunlife, Industrial Alliance, Public Service Health Care Plan (PSHCP), Canada Life, NBTF Group Insurance, Cooperators, NIHB and many others.
In addition, Nova Scotia clients with the following providers are approved: Admiral Insurance, Halifax Professional Fire Fighters Association, Halifax Regional Police Association, Health Association Nova Scotia (HANS). (please check with your members list), Health Care Workers of former Health Authorities whose plans are administered by Medavie Blue Cross, Public Service Health Care Plan (PSHCP), Manulife Financial Employees, Nova Scotia Government Employees, O’Regan’s, and many others.
Regardless if your workplace/ insurance company has extended health benefits, it is a good idea to call your insurance company and ask them about your specific coverage and their reimbursement process. Here are some questions you can ask.
We advise each potential client to call their insurance provider and inquire about their coverage. Each person's plan can differ in coverage even for individuals working in the same company and/or with the same insurance company.
Our Counselling Therapists are approved providers for Veterans Affairs Canada, Medavie Blue cross, Canadian Armed Forces, Sunlife, Industrial Alliance, Public Service Health Care Plan (PSHCP), Canada Life, NBTF Group Insurance, Cooperators, NIHB and many others.
In addition, Nova Scotia clients with the following providers are approved: Admiral Insurance, Halifax Professional Fire Fighters Association, Halifax Regional Police Association, Health Association Nova Scotia (HANS). (please check with your members list), Health Care Workers of former Health Authorities whose plans are administered by Medavie Blue Cross, Public Service Health Care Plan (PSHCP), Manulife Financial Employees, Nova Scotia Government Employees, O’Regan’s, and many others.
Regardless if your workplace/ insurance company has extended health benefits, it is a good idea to call your insurance company and ask them about your specific coverage and their reimbursement process. Here are some questions you can ask.
- Do I need a doctor’s referrals?
- How much do I have for counselling?
- Is there a deductible?
- What professional title do you require of my counselling therapist?
- How do I submit receipts for reimbursement?
do you offer direct billing?
We now offer direct billing for Medavie Bluecross (Bluecross, VAC,CAF), NIHB, Greenshield, BPAS Group (student benefits), and Empirelife.
what is your cancellation policy?
We require 24 hours notice for cancellation or rescheduling of our counselling therapy services. Any changes to our paid counselling therapy services, within 24 hours, are subject to half the cost of the visit.
can I claim counselling therapist fees on my taxes?
Yes you can! Counselling services are able to be claimed as a medical expense.
Do you offer couples therapy?
We currently have one Counselling Therapist trained in supporting couples therapy, nonetheless, all of our counselling therapists can work with couples to address their individual struggles in preparation for couples therapy.
what are the fees?
All Initial consultations are 20 minutes and free, once you choose to move forward with our counselling therapists, we offer a fee of $150/hr. For more information on our fees, please visit our pricing page.
Are all your therapists trauma informed?
We have various different trainings that provide a trauma informed lens. From Clinical Traumatologists, specializations in Trauma Focused CBT, Trauma Focused Emotional Focused Therapy, Psychedelic Assisted Therapy, Trauma Informed Movement, to EMDR. We are both Trauma focused and Racially Conscious as a clinic.
Do you offer in person sessions?
We currently have an office in Moncton, NB, and continue to offer Telehealth services (telephone, video, and messenger.)
We offer video, telephone, and messenger to NFLD, PEI, ON, NB, and NS
We offer video, telephone, and messenger to NFLD, PEI, ON, NB, and NS
